Terms of Service & Returns Policy
Welcome to Specialty Batch. These Terms of Service govern your use of our website located at https://specialtybatch.com and the purchase of our products. By accessing our site and placing an order, you agree to be bound by these Terms and Conditions.
Use of Our Website
- • You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
- • Content from our website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without our prior written permission.
Product Orders
- • All coffee orders are roasted to-order to ensure the highest quality.
- • Orders cannot be cancelled or modified once they have been confirmed, due to the bespoke nature of our product.
- •Prices for our products are subject to change without notice.
Operational and Delivery Times for Website Orders
We strive to deliver all orders as promptly as possible. However, please note the following delivery timelines:
- • Order Placement: Any orders placed between Thursday and Sunday may only be processed for delivery starting the following Tuesday.
- • Delivery Times:
- For locations within 10km of city centres in the 7 Emirates, typical delivery times are within 24 hours.
- For regional areas within the UAE, delivery times may extend to 2-3 business days.
- • Weekend Deliveries: Please note that there are no deliveries on Saturdays and Sundays.
We appreciate your understanding and patience as we work to ensure your orders reach you as quickly as possible. If you have any questions or special requests, feel free to contact our customer service team.
Intellectual Property
The content, layout, design, data, databases, and graphics on this website are protected by UAE and international intellectual property laws. Content is solely owned by us or the applicable licensor. Any use of content from our website without our prior written permission is prohibited.
Limitation of Liability
Our liability for any claim related to your purchase is limited to the amount you paid for the product.
Changes to Terms of Service
We reserve the right to modify these terms at any time. It is your responsibility to check this page periodically for changes.
Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Dubai, U.A.E.
Contact Information
For any questions regarding these Terms of Service, please contact us at info @ specialtybatch.com.
Refund Policy
Thank you for shopping at Specialty Batch. We pride ourselves on offering high-quality, freshly roasted coffee beans, tailored to the preferences of coffee enthusiasts. Given the bespoke nature of our products and the standards we adhere to, please familiarise yourself with our Refund Policy.
Refund Eligibility
Due to the consumable nature of our coffee beans and our commitment to health and safety, we generally do not accept returns or exchanges. However, we understand that extenuating circumstances can arise. Our refund policy caters to such situations as outlined below:
- • Product Quality: If you believe the quality of the product received is compromised or does not meet the standards promised on our website, please contact us within 3 days of receiving your order. You will be asked to provide photographic evidence of the product issue.
- • Incorrect Order: In the unlikely event you receive a product different from what was ordered, please notify us within seven days of receipt. We will arrange for the correct order to be sent to you at no additional cost.
Process for Requesting a Refund
Should you encounter an issue with your product that you believe warrants a refund based on the above criteria, please follow these steps:
- • Contact our customer service team at info @ specialtybatch.com with a detailed description of the issue. Include your order number and any relevant photographs.
- • Our team will review your request and may contact you for further information.
- • Once your request has been reviewed, we will inform you of the decision regarding your refund.
Timeline
If your refund request is approved, the refund amount will be credited to the original method of payment within 7-14 business days
Contact Us
If you have any questions about our Refund Policy, please contact us at info @ specialtybatch.com
