TECHNICAL SUPPORT
Making exceptional coffee is hard. Making it consistently is harder. Even with rock-solid knowledge, you’re sunk if your gear fights you… grind drift, dose creep, temperature swings, flaky components, and tech that belongs in a museum. That’s the daily torment of a specialty café that’s trying to do the right thing with the wrong tools.
We fix that at the source. We partner only with manufacturers who build machines that remove variables, not add them. Stable temperature. Repeatable pressure. Honest grind. Serviceable parts. Modern controls that make sense in a rush. The result? Fewer surprises, tighter workflows, and cups that taste like you meant it.
If your goal is clean, fast, and scalable quality, this is the kit we trust on our own benches ..and in the busiest bars we support. Pick the right equipment, train well, maintain it properly, and suddenly “consistent” stops being a hope and starts being your standard.
The benchmark for specialty espresso. Built in Seattle, one machine at a time; formed, welded, and finished by people who actually pull shots and listen to baristas around the world. Synesso is engineered for stability and control: rock-steady temperature, precise pressure, and serviceable parts that keep you in the game. The result is simple - repeatable excellence in the cup, rush after rush.
Grind quality you can taste. Designed from scratch with zero shortcuts, Bentwood pairs 63 mm and 75 mm burr muscle with elegant, user-friendly controls. Alignment, retention, heat management - handled. You get a fast, clean grind and particle distributions that make espresso easier to land and filter brews shine. No great coffee without a great grind; this is where it starts.
Near-Infrared roasting, unrivalled replication. Taiwan-built roasters using short-wave NIR halogen lamps to deliver direct, penetrating heat to the bean surface and core, at once. That means ultra-precise thermal control, uniform development, and agility you can actually feel on the profile. Less lag, more intention, better flavour expression.
Automated pour-over that still feels like craft. Industrial-grade motion control meets barista-level recipes. Set your pours, flow rates, and bloom; Poursteady executes with speed and consistency your busiest service demands. It’s automation that respects the brew ..not a robot pretending to be a barista.
SOLO: precision, speed, and less waste. Italian-made, dose-accurate grinding designed to tighten your workflow and protect your margins. SOLO brings lab-grade control to the bar, so you spend less time dialling and more time serving consistent shots. Smart, fast, and built to be used hard.
Five decades of dependable performance. Anfim grinders are a café staple for a reason: reliability, alignment, and straightforward maintenance. With fine control over particle size and dosing, they help rein in waste and keep your espresso program steady through the rush. Solid engineering that quietly does the job - day after day.
technical
support
service, above and beyond
Great equipment is only as good as the team that stands behind it. Ours does - every day! We solve most issues over the phone (more than 90%) so you’re back on bar fast. When it can’t be fixed remotely, we move: 1-hour response for emergency call-outs to keep downtime to an absolute minimum.
We’re the Exclusive Authorised Technicians for Synesso espresso machines, Rubasse Roasters, Poursteady, Grindie and Anfim grinders, and we carry a deep inventory of genuine OEM spare parts. That means faster repairs, cleaner installs, and fixes that actually last.
Working with other brands? We’ve got you there too. Our techs support and source parts for most major espresso machine brands across the region - so your coffee program stays consistent, reliable, and service-ready.
Need help? Register your details and our techs will get you sorted - fast and properly.
